Refunds can be a headache, right? MyPrivateProxy offers clarity with its refund policy. This blog will explain everything you need to know about their money-back guarantee. Keep reading to avoid surprises!
Key Takeaways
- MyPrivateProxy offers a 3-day money-back guarantee for new purchases only, not renewals or upgrades.
- Refunds must be requested within 72 hours and follow specific steps through the ticketing system.
- Certain services like proxies for PokemonGo, Tickets, Sneakers, and custom plans are non-refundable.
- Refunds may take up to 7 days to process; some cases might result in store credits instead of direct refunds.
- Violations of the Acceptable Use Policy (AUP) make accounts ineligible for refunds or future claims.
Overview of MyPrivateProxy Refund Policy
MyPrivateProxy (MPP) sets clear terms for refunds. Their refund policy is focused and transparent, offering a limited 3-day money-back guarantee for certain new proxy plans. These refunds apply to first-time purchases only, excluding renewals or upgrades.
With this setup, customers get some peace of mind when testing MPP’s services.
Not all payments qualify though; unused portions of subscriptions won’t result in prorated refunds. Services linked to violations of their Acceptable Use Policy (AUP) may be canceled without notice or return funds either.
If needed due to payment processing rules, MyPrivateProxy might issue in-store credits rather than direct money returns.
Money-Back Guarantee Details
You get a specific window to apply for your money back. Certain rules decide if you’re eligible, so be sure to check them closely!
Duration of the guarantee
The money-back guarantee lasts for 3 days. That’s exactly 72 hours from the time you make your purchase. Refund requests sent after this period won’t be accepted, no exceptions.
Act fast if the service doesn’t meet your expectations. Submit your request before those 72 hours are up to stay eligible. Now, let’s talk about what makes someone qualify under “Conditions for eligibility.”.
Conditions for eligibility
You must meet specific conditions to qualify for a refund. These rules help ensure fairness and clarity for all customers.
- Your account should not be suspended due to breaking terms of service. Any rule violations disqualify you from eligibility.
- Submit a cancellation request through the ticketing system. This is the only accepted method for refunds.
- Include your proxy username in the cancellation request. Without this, your refund will not be processed.
- Provide a reason for your cancellation request in detail. A vague explanation may delay or deny your refund process.
- Refunds are valid only for new purchases, not renewals of existing services or subscriptions.
- Past claims under this policy make you ineligible for future refunds. Refund requests are one-time, per customer.
- Refunds may be issued as store credits at MyPrivateProxy’s discretion instead of direct payments.
- Follow the member area procedure closely while requesting cancellations to avoid mistakes that can void eligibility.
Refund Eligibility Criteria
Your refund depends on the type of proxy service you picked. Some services can’t be refunded, so read the terms closely.
Private and shared proxies
Private proxies are offered in plans like MPP 1, MPP 5, MPP 10, MPP 20, and MPP 50. These plans make you eligible for a refund if you request it within three days of the transaction date.
Each customer can claim only one refund under this policy. Customers who want to test should go for the smallest plan first.
Shared proxies have stricter limits. Only those using the MSP 50 package qualify for refunds. Proxies can be swapped once each billing cycle without extra charges. If service continues into a second month, customers may ask for fresh sets of proxies at no extra cost.
Continue learning about non-refundable services next!
Non-refundable services
Certain services cannot be refunded. Proxy plans larger than MPP 50 (private) or MSP 50 (shared) fall under this rule. Dedicated proxies, such as those for PokemonGo, Tickets, and Sneakers, are also non-refundable.
These types of proxies are sold as-is once assigned.
Custom or upgraded proxy plans do not qualify for refunds either. Renewal fees are final if cancellations were not made at least two days before the next billing date. Refunds for unused time or prorated charges won’t happen with these subscriptions.
Each dedicated proxy is tested to ensure it works properly upon assignment.
How to Request a Refund
Getting a refund doesn’t have to be tricky. Follow a simple process, share the right details, and you’re good to go.
Steps to submit a refund request
Requesting a refund from MyPrivateProxy is simple but must be done within 72 hours. Follow these steps carefully to ensure your request is processed.
- Log in to the MPP member area using your account details.
- Go to “Services” and click on “My Services.”
- Select the active proxy plan you want to cancel and open its “Manage Product” page.
- Click “Request Cancellation” and choose “Immediate” as the cancellation type.
- Submit a support ticket through the member area for your refund request.
- Include your proxy username in the ticket for proper identification.
- Clearly state the reason for cancellation in your message on the ticket system.
Make sure all steps are followed, or your refund might not be processed properly!
Information required for processing
To process a refund request, the correct details must be provided. Missing information can delay or deny your claim.
- Include the proxy username linked to your account. This ensures accurate account identification.
- Provide a clear reason for cancellation in your support ticket. Be specific about why you no longer need the service.
- Submit the request from the account holder’s registered email through the official ticketing system. This confirms ownership and authority to make changes.
- Mention the exact service plan tied to your purchase, whether it’s MPP 1, MPP 5, MSP 50, etc., so there is no confusion about eligibility.
- Attach a government-issued ID if asked for KYC verification. This step is crucial for identity confirmation and fraud prevention.
- Make sure all required information is complete and accurate before submitting it; incomplete submissions may face rejection.
Refund Processing and Timeline
Refunds don’t happen overnight, but they’re handled quickly. The team works hard to process requests and keep you updated.
Expected response time
Support agents respond to refund requests within 2 business days. Requests made on weekdays are often processed in just a few hours.
Delays may happen if extra steps, like KYC verification, are needed. Late payments over three days can lead to service suspension, which might also impact the timeline. Next up is how long it takes for refunds to be completed!
Refund completion timeline
Refunds usually take up to 7 days to show in your account. The time depends on the payment method used. Payments made through PayPal or major credit cards, like those processed by Stripe, follow this timeline.
Refunds are sent back through the original payment method unless an in-store credit is needed. Cases involving chargebacks add a $50 investigation fee and may delay processing further.
Service Level Agreements and Customer Support
We’re all about keeping things smooth and hassle-free. Got a hiccup? Their support team takes care of issues fast, with clear solutions you can count on!
Commitment to quality
MyPrivateProxy values service reliability and customer satisfaction. Dedicated proxies are thoroughly tested before assignment to ensure proper functionality. The company promotes a fair usage policy with minimum daily bandwidth requirements for each proxy, keeping performance balanced for all users.
Strict rules against network abuse protect the service’s integrity. Misuse, like spamming, can result in penalties of $5 per unwanted message sent. Violating the Acceptable Use Policy may lead to account suspension without prior warning or refunds.
This strict approach ensures quality assurance across the board.
Support ticket system for assistance
The support ticket system is the hub for all refund and cancellation requests. Customers need to submit their concerns through this system to ensure proper handling. This channel keeps communication clear and organized, helping both users and staff resolve issues faster.
ID verification may be required under the KYC policy within seven days for account security and fraud prevention. Non-compliance after 14 days could lead to account termination. For general questions, customers can also check the knowledgebase or use live chat on their portal.
Conclusion
Getting a refund from MyPrivateProxy is simple if you follow their terms. Their short 3-day window keeps things fair and clear. While some services are non-refundable, the policy ensures transparency for new users.
Got questions? Their support team can help quickly! Stick to the rules, and you’ll avoid headaches.
FAQs
1. What is MyPrivateProxy’s refund policy?
MyPrivateProxy offers refunds within a specific time frame, but only for first-time orders. Refunds are not available for renewals or upgrades.
2. Can I request a refund if I’m unhappy with the service?
Yes, you can ask for a refund if it’s your first order and you submit the request within their allowed period. Make sure to check their terms before contacting support.
3. How long does it take to process my refund?
Refunds typically get processed quickly, but exact timing depends on payment methods and your bank’s policies.
4. Are there any exceptions to the refund guarantee?
Yes, refunds won’t apply to renewals or abuse of service terms like excessive usage violations or misuse of proxies. Always stick to their guidelines!